AA Gold – Preferred Seats Issues

After several months of working towards reaching Gold Status with American Airlines, I finally did last week.

One of the perks of being Gold is that you can select “Preferred Seats” at anytime for free. To some this perk might not mean much, but to me it may come in handy sometimes.

So as soon as I was shown as being Gold level in my AA app, I went ahead and tried to change my seats to preferred seats. However I was met with a weird issue to which I was unable to find an answer at first.

“Preferred Seats” were still being shown with a price, and if selected, the app would try to make me pay for them. I tried changing seats directly with AA’s website, an even though they would show to be $0 usd there, when I would submit the request it would just send me back to the Reservation Page and cancel the request.

I contacted AA in twitter, but they were not much help and asked me to call Reservations to look at this issue.

About 48 hours after I became Gold, everything began to work fine. I was able to select Preferred Seats in all my future reservations for free and did not have to call at all.

Based on my own experience I believe that even though AA’s system will show you as Gold (this happens as soon as you pass the 25,000 EQMs and they are posted) it still takes a few hours to get across that you are Gold.

If you encounter the same issue I would suggest waiting a few days, after which do not waste your time on twitter, and call Reservations or find the AA Gold Priority Line number so you can have them check it out.